Frys Food Stores
Reviews and Complaints
Digital Coupons $1.50 off snack tomatoes
- Close to home
- Coupons
- Fuel miles
- Pharmacy and center isles are cheaper in other stores
Preferred solution: Full refund
User's recommendation: Beware of digital coupons that say can be used again
Drug addicts
User's recommendation: Officer on duty at all times.
Refund
User's recommendation: *** frys go someplace else
Terrible Customer Service
I ordered groceries through the Fry's app for delivery between 2 and 4pm in August 13th. The driver did not deliver my food, despite receiving a notice of delivery.
I tried messaging the driver through the app but she never replied. I tried calling customer support, but the robot would not initially connect me with a person, so I tried the chat with an agent option. after 15 minutes of chatting, I was offered a refund in 7-10 business days. I asked to speak with a supervisor.
after about 30 minutes of waiting on the chat for a supervisor, the agent ended the chat without notice. I then called the service number and waited 30 minutes on hold to speak with someone. I immediately relayed my experience and desire to speak with a supervisor to get my order replaced and redelivered. The supervisor said that is not an option and I could only get a refund which would arrive in 7-10 business days and a $20 store credit.
I am on a VERY tight budget and cannot afford such a lapse. If it were any other week, I actually would NOT have any more money to repurchase lost groceries for the week. To say I am disgusted with my experience with your customer service and lack of service is an understatement. More simply must be done so that this is never experienced by anyone ever again.
Other services, such as Instacart offer immediate refunds and on occasion, redelivery options. Doordash offers immediate reorder and redelivery when their drivers do not follow directions and drop the order off at a wrong address. Fry's simply must and can do better to help it's customers. this was an 80+ dollar order that I must wait and hope for a refund to show up on my card sometime in the next 7-10 business days.
Disgusting. Shame on you.
Ripped off
The frys ade is very confusing. I do the ad on both the computer and my smart phone.
The computer site needs lots of work. The consumer must navigate costs with sale prices, coupons and digital prices. My last visit was on 11/25/23. The cashier failed to use the correct price for the rice mix.
I was over charged 50 cents per item. granted, losing $2.50 is not horrible. I felt another trip to the store was not worth the time and gas. I am seroiusly considering another food store.
If my computer should connect with my smart phone, why is the correct price not on my member number? Frys is ripping us off.
User's recommendation: check your receipts at he store before you leave the store. See customer service to make corrections then.
Terrible service Indian school
User's recommendation: Go to a different frys or grocery store
4 years same pills not one time with out problem
User's recommendation: If you do not want a problem every single time go some were else
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer | Los Angeles, CaliforniaHow to talk to customer's and how to treat them
User's recommendation: Be nice talk nice don't roll your eyes
Deceptive false pricing
User's recommendation: Digital coupon only
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Bromley, EnglandI got the internet 12 yrs ago and was able to use Amazon’s website right away. I just spent a half hour and have yet to figure out how to get the “digital deal” on soda. Please fire whoever designed
- Your app sucks
Preferred solution: Notice that the app has been completely re-designed by someone who is not an idiot
User's recommendation: Find out who designed it and fire them
To offer a compliment
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerPharmacy sucks
Preferred solution: Corporate needs to educate their pharmacists and staff
User's recommendation: Everyone go elsewhere
Waiting in line
Preferred solution: Let other management know how he handled customer service
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Mesa, ArizonaPrescription not ready as I was told it would be
Preferred solution: I was told I would have to wait till Monday I need it sooner
User's recommendation: Check on your perceptions don't take their word for it that it will he ready
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Gilbert, ArizonaBad customer service
User's recommendation: Call and check on your perceptions don't just take their word
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It is not only the elderly but the poor who can't afford a smart phone who don't get the savings. This is an outrage. There has to be a way to get the savings without the app!