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Deli Frustrations!!

Frys Food Stores - Deli Frustrations!!
Frys Food Stores - Deli Frustrations!!
Its frustrating enough that your store delis do NOT carry the same items but then to drive 8 miles past 4 other Frys to get to the Frys @ 554 W Baseline Mesa Arizona that carries Your own PRIVATE RESERVE MAPLE HAM before 9 PM ONLY TO BE REFUSED SERVICE??!!!??? because they are to lazy to clean it again and management believes its better to turn customers away. Thank you Frys for once again reminding me that customers are not important ,you absolutely do not want my money and would prefer that I shop at Albertsons and Safeway I really do not like Albertsons or Safeways Deli products but they are always happy to offer their customers service even if it had been 9:02

User's recommendation: Frys would prefer take your money and stop somewhere else.

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ID
#1981343 Review #1981343 is a subjective opinion of poster.
Location
Mesa, Arizona
Service
Frys Food Stores Customer Care
Pros
  • Are less expensive than albertsons safeway
  • Location
  • Pricing
Cons
  • Unfortunate but your delis all carry diff items
  • Customers and management would prefer you shop elsewhere
Preferred solution
Let the company propose a solution

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Verified Reviewer
New Reviewer

Very unprofessional fresh deli staff and poor manger

Refusing to help me at deli counter and was told to wait until she was down with what she was doing. Victor the store manger couldnt get them to wait on me. Very poor manager who apparently dose not have respect of his workers. I left store shopped at Safeway.

User's recommendation: Probably by pass there stores until they value there in store customers.

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ID
#2598474 Review #2598474 is a subjective opinion of poster.
Pros
  • Price
Preferred solution
Apology
New Reviewer

I didn't receive my fule points

With the phrase store spent $1522 on a Sunday only received 420 fuel points I download the app for double port fuel points on everything on the weekend through the month of May
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ID
#2577432 Review #2577432 is a subjective opinion of poster.
Preferred solution
Double my fuel points like I was supposed to get for doing business with fries on the weekends
New Reviewer

Poor meat market at Reems and Bell in Surprise, AZ Fry’s store at 9:30am

I contacted the corporate office and told them of my displeasure of their meat market has been in terrible shape for two years.

User's recommendation: Not the meat market.

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ID
#2501722 Review #2501722 is a subjective opinion of poster.
Location
Phoenix, Arizona
New Reviewer

Charges

charges cash back, target and walmart does not..why does fry just add 1c to every they sell, and stop the charging for cash..they have lost a lot of customers on this..even me..i get cash back at only grocery stores..i will be subject to being charged at register...frys dont get it
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ID
#2488294 Review #2488294 is a subjective opinion of poster.
Location
Phoenix, Arizona
Preferred solution
stop charging for cash back
New Reviewer

Rewards

Customer service I was told I have 2 use a different alt Id someone is using my telephone # already. I have 1316 points &; this is from Feb & I cant reap the benefits of the points unless I carry the card or remember someone elses phone number
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ID
#2463887 Review #2463887 is a subjective opinion of poster.
Location
Phoenix, Arizona
New Reviewer

Total disappointment

every year i go thru this and every year fry's does nothing to help prepare the Jewish population for their holidays. upcoming is Passover, and Fry's carries maybe 8 items at best that are certified kosher for passover. your ads never have any items listed to make our jewish holidays easier to shop, nor does your stores carry anything besides, matzo, cake mixes and vertually nothing else. it shoes me that you couldn't give a damn. with so many jews coming from the east, west, etc. you should be ashamed of yourselves. you just don't give a damn.

User's recommendation: demand that you carry products for all ethnic backgrounds.

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ID
#2463758 Review #2463758 is a subjective opinion of poster.
Preferred solution
be supportive of all race and nationalities
New Reviewer

Poor coustmer service

There no need to go into great detail I've been coming to this store for years at one time there was great coustmer service now it's non-existent same with pharmacy thank God there is still a couple of staff left willing to help you and your deli is a joke never enough deli staff to take care of coustmers, plus I'm tired of your stupid store recoding so is everyone else Store #4329 glendale Az

User's recommendation: Find a different store.

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ID
#2457367 Review #2457367 is a subjective opinion of poster.
Preferred solution
Problems will not be solved
New Reviewer

Unsatisfied

Girl at western union was very rude,this is not the first time...and I don't like being treated that way.i will now go to another store and do my western union and grocery shopping.
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ID
#2445258 Review #2445258 is a subjective opinion of poster.
Pros
  • Location

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New Reviewer
I dont know where they get there produce but they should not be selling food they is already bad and they are aware of it. I have called and spoken to the the man in charge of produce and was told that they were not fresh because of Californias fire. I dont know if...
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ID
#2440261 Review #2440261 is a subjective opinion of poster.
Location
Phoenix, Arizona
Service
Frys Food Stores Department
Pros
  • Great prices
  • Low prices
  • Helpful employees
Cons
  • Always out of to many thing snd cleanliness
  • Produce is borderline
Loss
$100
Preferred solution
Full refund

Restore my account

It is back to normal now with same email and same pass word. Thanks for restoring it. I do all my grocery and pharmacy there.

User's recommendation: I give you a 5 out of 5.

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ID
#2417081 Review #2417081 is a subjective opinion of poster.
Location
North Hollywood, California

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Verified Reviewer
New Reviewer
On Friday eve on Feb. 4th, around 6:10 I attempted to find a handicapped parking spot as I am in a w/c 24/7...It was all but impossible.. at 6 pm they close the doors to one entrance/exit, leaving only 4 handicapped spots at the other entrance...as is usual, one car...
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3 comments
#1985181

Call Corporate yourself since you do not believe her

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ID
#2411346 Review #2411346 is a subjective opinion of poster.
Location
Glendale, Arizona
Preferred solution
the so called "manager" needs to be demoted and force to use a w/c for the next 2 weeks moted and forced to use a w/c for the next 2 weeks.use a w/c

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New Reviewer

Gift card fraud

Frys at Bell and Reems Rd. On 12/24-20 I bought a $100 Amazon gift card and was given the little activation receipt, well went to use it today and there was a 00 balance. Looked at the activation receipt and it said Target $50 and had a zero balance. Went back to Frys and they said thats impossible and wouldnt do anything about it!! I havent been to Target in 2 years and I have never bought a Target gift card!! Frys could care less soooo after all the money we have spent there it will be going somewhere else Frys has gotten too big for its britches, no customer service at all! See ya

User's recommendation: Don’t buy any gift cards there.

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ID
#2391321 Review #2391321 is a subjective opinion of poster.
Location
Surprise, Arizona
Product
Visa Gift Card
Loss
$100
Preferred solution
Let the company propose a solution

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Offensive Email

Frys Food Stores - Offensive Email
I got an email, about my online shopping. I have been shopping online, then scheduling a pickup. This time I got an email whose subject was: "Your cart is waiting for you...well hang on to it for a little longer." I am upset, because they do not have a right to rush me back to keep filling my cart like eBay and others try to do. 6 members of my Neighborhood watch group received this email also, and we all are giving Fry's up for good. I have shopped at Frys for 30 years, and have never been so insulted!

User's recommendation: Stay away from Fry's Food stores/Don't trust Kroger.

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ID
#2345038 Review #2345038 is a subjective opinion of poster.
Pros
  • Low prices
Cons
  • Poor email advertising
Preferred solution
Do not word emails to make it seem like you are doing us a big favor by letting us shop online!

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Verified Reviewer
New Reviewer
My husband and I were at the Fry's on Thornydale in Mariana at around 7:30 p.m. on Oct. 30th. Since it was near closing there were not many people there, however we saw five people not wearing masks and one of them got very close to me. I reported this to the manager...
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1 comment
#1947591

Exactly What did you Expect the store manager to do when you told him you were going to report Fry's to Pima county and to NextDoor to alert everyone about the danger? Exactly What did you Expect to happen when you told the store manager that?

ID
#2256873 Review #2256873 is a subjective opinion of poster.
Pros
  • Location
Cons
  • Mask wearing not enforced
  • Rude employees
Preferred solution
Enforce customer mask wearing

Just have a question

I had someone tell me she was at Frys and saw an employee push the carts in without cleaning them. She asked her why she didnt clean them and she said no Frys doesnt clean carts anymore because it costs to much money. Is this true?
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1 comment
#1942186

Did you Call Frys and Ask them about this?

ID
#2248227 Review #2248227 is a subjective opinion of poster.

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