Frys Food Stores Reviews

Went to Frys 1815 W Glendale with my pregnant 20-year-old daughter. She had to use the restroom, so she went into the store ahead of me.

I had just got a cart ready to go in when she was coming out, followed by the store security yelling at her that she was not allowed in the store. I asked what was going on; then she changed it to she received a call on her walkie-talkie to not let us in the store, the two of us. I knew this was a lie but was not confrontational with her. I said I had been in the store earlier with no incident or problem.

I knew no one could have called her and told her, 'Don't let those two in,' when we had gone in separately. She did let us in when questioned which member of management had banned us from the store. I let the incident slide for the time but was curious about how we would be treated by this security guard in the future. I shop there regularly and had no problem, but my daughter, on the other hand, had followed her through the store, keeping her in eye contact, making her feel very uncomfortable.

I didn't know what to think, so her uncle suggested that we have three different people go in after my daughter on different occasions, and each time found this same woman from the store security was indeed following her and was once overheard telling her, 'Don't you dare steal anything.' I was beyond messed off at this obvious harassment but didn't see her working security the next few days and thought she must have been fired for pulling that same crap with other customers until Monday, October 27th. I was walking home with my daughter from her uncle's and decided to get a bottle of soda. We had not even gotten 15 feet into the store when this nut of a security guard came running up to us screaming, 'You know you aren't allowed in here!' We asked why, and she responded, 'You know why!' When we asked to see the manager, she hostilely responded, 'Get out or I'll 911 your *** Instead of causing a scene like she intended on doing, we left. I knew this guard was racially profiling us or just outright harassing us.

I decided to send this review to see what the store manager intends to do or how they respond to this before seeking legal consultation. I await your response.

I keep hearing this radio add with a woman that has the worst voice I have ever heard trying to promote Christmas item. whoever approved that ad should be fired.

Unless you are purposely trying to discourage people from celebrating Christmas.

That is what I am hearing.

Every time I hear it, I change the channel. Not good for the stations you are flooding with this terrible add.

I arrived at frys shortly before closing, intending to purchase my medication and a simple container of yogurt a basic necessity for my health, given its probiotic benefits. Instead, I was denied entry by an employee named Christian.

Whats more, I was met with aggression, hostility, and then this employee PHYSICALLY assaulted me, which I consider totally unacceptable.
As a customer with a disability, I expect a certain level of respect and service, especially when seeking essential items like medication.

The actions of your employee not only fell short of these expectations but also put my well-being at risk. This incident occurred at the Frys Food and Drug 5116 W Olive Ave Glendale AZ 85302 location.

This is regarding the Fry's store at Oracle Rd. and First Avenue in Oro Valley, Arizona.

We have been shopping at this store since its opening. We have been satisfied over the years, overall, with the prices and friendliness of the employees. That is no longer true. Over the last several months, things have noticeably changed.

A week ago, we had something to return and the customer service counter was closed. An assistant manager finally saw us and slowly walked over. In a not very nice tone, he asked, 'What do you need?' He took care of the transaction, and I did give him a piece of my mind about his attitude. Honestly, the only thing that keeps us shopping at this store are Leslie, Karl, and the meat department crew, Deb, who worked liquor and fills shopping orders, and, above all, Barbara, who cashiers and does paperwork.

If Barbara isn't cashiering, my husband will wait for me in the parking lot because most of the other cashiers act like they don't want to be there. We don't know what's going on with the management of this store, but things have definitely gone downhill.

I enjoy the convenience of Fry's pick-up service. Unfortunately, twice in May, half of my orders were missing when I arrived home.

When I called the store, my only options were to receive a refund for the missing items or return to the store to pick up the rest of my order. Obviously, I needed the items, or I wouldn't have ordered them... but why not send a driver over with the rest of my groceries? Why does their inefficiency inconvenience me?

The first time I went back and picked up my items because I needed them immediately. The second time, I received a refund for everything but a bottle of champagne. They do not offer refunds on alcohol, but if I wanted to return to the store, it would be up to the manager to approve the return. Really?

Should I have to pay for an item that was not received? And again, I needed to return to the store for my money and manager approval? Ridiculous. I sent an email on the Kroger corporate website and never even received a response.

Nothing! I spend quite a bit of money at this store on a weekly basis.

Their lack of compassion is maddening. I'm done with Fry's.