Anonymous
map-marker Mesa, Arizona

COMPLAINT ON NOT CHARGING CORRECT PRICE AND THE SIGNING ON SEVERAL ITEMS ARE INCORRECT. PLUS CUSTOMER SERVICE PERSON WOULD NOT AGREE WITH ME

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I WANT A CALL FROM YOUR CUSTOMER SERVICE PEOPLE ,REGARDING AD S /CHARGES. SIGNING VERUS AD S CUSTOMER SERVICE ATTITUDE SOMETIMES THE CUSTOMER IS CORRECT arizonajer@***.com 602-697-**** gerald meyer ( jerry ) 8600 e broadway rd lot 19 Mesa ,Az 85208 602-697-****
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User's recommendation: ADS DO NOT CORASPOND WITH SIGNING ON SHELF

1 comment
Guest

CAPS LOCK is on the left side of your keyboard. You should turn it off and break it.

Anonymous
map-marker Surprise, Arizona

Customer service

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I used to shop there &;;;;;;;;; it is now past tense as in no more. The local store for me is the one on 105th & Grand Ave. in Sun City. Very few cashier lanes open, the parking lot is like a war zone. Absolutely zero customer service anymore. All that Kroger's cares about is the money & they have tripled their profits during this pandemic while their past good customer service has gone down the toilet. No more for me!
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Anonymous

Last visit

One checker and a dozen self checkouts. So i went to the self checkout no scanner for large items!! I did not appreciate not only checking myself out but having to lift heavy items onto the scanner!! Really!!!!!
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Preferred solution: Let the company propose a solution

Curtw T

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Verified Reviewer

Very unprofessional fresh deli staff and poor manger

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Refusing to help me at deli counter and was told to wait until she was down with what she was doing. Victor the store manger couldnt get them to wait on me. Very poor manager who apparently dose not have respect of his workers. I left store shopped at Safeway.
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Pros:
  • Price

Preferred solution: Apology

User's recommendation: Probably by pass there stores until they value there in store customers.

Lynn V Uyn
map-marker Prescott Valley, Arizona

Hippa

Prescott Valley Fry's Pharmacy. The person broke HIPPA LAW. Her name was Demise I believe. She told anyone who could hear her over speaker that I was on AHCCCS and repeated at least 5 times.
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Preferred solution: I want her fired. Or legal services will help me. Calling governor Ducey and my friend at WH.

User's recommendation: Do they want in in law suit?

Charles R Ord

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Verified Reviewer
| map-marker Phoenix, Arizona

Nasty produce

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I dont know where they get there produce but they should not be selling food they is already bad and they are aware of it. I have called and spoken to the the man in charge of produce and was told that they were not fresh because of Californias fire.

I dont know if that is true or not but there produce is still gross. There strawberries are rotten and the salads have a bad small when opening (the same day they are purchased) and there mandarin oranges that are in a cup have a nasty dirty sponge smell to them.

I have purchased many Produce items and upon preparing to eat them have noticed that they are bad. I am really frustrated that I am not able to eat what I purchased and be out of the money I spend on them. I dont have the time to keep going in and returning the item or spend the time calling and explaining the issue.

I am not not able to purchase salads, strawberries, and cups of mandarin oranges. Frys should not be selling food that is edible.

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Loss:
$100
Pros:
  • Low prices
  • Helpful employees
  • Great prices
Cons:
  • Produce is borderline
  • Always out of to many thing snd cleanliness

Preferred solution: Full refund

1 comment
Guest

We avoid produce here it always goes bad quickly. Started buying at other stores and surprised at how long is stayed fresh.

Vitolo D

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Verified Reviewer

Offensive Email

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Frys Food Stores - Offensive Email
I got an email, about my online shopping. I have been shopping online, then scheduling a pickup. This time I got an email whose subject was: "Your cart is waiting for you...well hang on to it for a little longer." I am upset, because they do not have a right to rush me back to keep filling my cart like eBay and others try to do. 6 members of my Neighborhood watch group received this email also, and we all are giving Fry's up for good. I have shopped at Frys for 30 years, and have never been so insulted!
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Pros:
  • Low prices
Cons:
  • Poor email advertising

Preferred solution: Do not word emails to make it seem like you are doing us a big favor by letting us shop online!

User's recommendation: Stay away from Fry's Food stores/Don't trust Kroger

Patricia A Tdy

I didn't receive my fule points

With the phrase store spent $1522 on a Sunday only received 420 fuel points I download the app for double port fuel points on everything on the weekend through the month of May
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Preferred solution: Double my fuel points like I was supposed to get for doing business with fries on the weekends

ron s Byz
map-marker Phoenix, Arizona

Charges

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charges cash back, target and walmart does not..why does fry just add 1c to every they sell, and stop the charging for cash..they have lost a lot of customers on this..even me..i get cash back at only grocery stores..i will be subject to being charged at register...frys dont get it
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Preferred solution: stop charging for cash back

Khloee Uxj
map-marker Phoenix, Arizona

Poor meat market at Reems and Bell in Surprise, AZ Fry’s store at 9:30am

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I contacted the corporate office and told them of my displeasure of their meat market has been in terrible shape for two years.
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User's recommendation: Not the meat market

marilyn N Xgu
map-marker Sun City, Arizona

Total disappointment

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every year i go thru this and every year fry's does nothing to help prepare the Jewish population for their holidays. upcoming is Passover, and Fry's carries maybe 8 items at best that are certified kosher for passover. your ads never have any items listed to make our jewish holidays easier to shop, nor does your stores carry anything besides, matzo, cake mixes and vertually nothing else. it shoes me that you couldn't give a damn. with so many jews coming from the east, west, etc. you should be ashamed of yourselves. you just don't give a damn.
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Preferred solution: be supportive of all race and nationalities

User's recommendation: demand that you carry products for all ethnic backgrounds

carl p Rch

Poor coustmer service

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There no need to go into great detail I've been coming to this store for years at one time there was great coustmer service now it's non-existent same with pharmacy thank God there is still a couple of staff left willing to help you and your deli is a joke never enough deli staff to take care of coustmers, plus I'm tired of your stupid store recoding so is everyone else Store #4329 glendale Az
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Preferred solution: Problems will not be solved

User's recommendation: Find a different store

Kimani Sts
map-marker Phoenix, Arizona

Rewards

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Customer service I was told I have 2 use a different alt Id someone is using my telephone # already. I have 1316 points &; this is from Feb & I cant reap the benefits of the points unless I carry the card or remember someone elses phone number
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PATRICIA M Xyt

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Verified Reviewer
| map-marker Glendale, Arizona

Designated Handicapped parking space used for Girl Scout Cookie sales at 51st and Olive in Glendale/Phoenix az

On Friday eve on Feb. 4th, around 6:10 I attempted to find a handicapped parking spot as I am in a w/c 24/7...It was all but impossible..

at 6 pm they close the doors to one entrance/exit, leaving only 4 handicapped spots at the other entrance...as is usual, one car was there with no handicapped designation, just waiting...one of the other spots was occupied by a huge white jeep, again no handicapped designation.

Since I had waited over 20 minutes to find a spot, I was quite angry and approached these people and asked why they could park there to unload Girl Scout cookies and sit there monitoring the sales...The man said it was "none of my business" despite being in an electric cart. I went in to talk to the manager, a woman at that time, who told me Corporate gave them permission.....I doubt that....this was shameful and needs to be corrected immediately...basically this "manager" was telling me that girl scout cookies are much more important than the disabled when it comes down to handicapped parking spaces...UNBELIEVABLE!

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Preferred solution: the so called "manager" needs to be demoted and force to use a w/c for the next 2 weeks moted and forced to use a w/c for the next 2 weeks.use a w/c

3 comments
Guest

Call Corporate yourself since you do not believe her

Guest
reply icon Replying to comment of Guest-1985181

Yes I will....I do not believe her at all...

Guest
reply icon Replying to comment of Guest-1985534

So did you call Corporate?

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Joram Dcb

Unsatisfied

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Girl at western union was very rude,this is not the first time...and I don't like being treated that way.i will now go to another store and do my western union and grocery shopping.
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Pros:
  • Location
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